How to order

You can click on the category concerned, and then you will find a list of items. Click on any item you would like to know more about. You can then add the item to the shopping cart if you wish to do so. If you would like to order two or more identical items, you need to add them to the shopping cart individually. By clicking on "View my shopping cart", you can look at your entire order and the total cost. At this point, you can also remove items. If you are done, just fill in the form and finalise your order.

With the current Corona disruption to the postal service, we sometimes might have to use more expensive alternative carriers for shipments to destinations outside of Europe, for example for shipments of more than 2 kg outside the EU, the price we pay can be much higher than normal. However, with changing prices/different carriers, our system is unable to give you a correct quote online.
If there is an issue with your order, we will contact you. Of course, when services return to normal, all shipping costs will return to normal as well.
Please also note that, right now, shipments might take longer to reach their destination.

United Kingdom
Please note that we currently cannot accept orders from the United Kingdom (apart from Northern Ireland). However, if you have an order worth at least £ 135 (excluding VAT – so about £170 on our website), please , and we will be able to help. If you can order from a company with VAT registration, we can fulfil your order regardless of the order value.

Prices

Prices are listed in Euros (€), Pound Sterling (£) and in US Dollars ($). You can choose your currency by clicking on "Currency choice" on the left hand side. (EUR = Euro, GBP = Pound Sterling, USD = US Dollars)
Note: if you are paying through Paypal or by credit card, we can only accept orders in Euros.

Shipment/handling costs

 Rate 1Rate 2Rate 3Registered
Extra **
the NetherlandsEUR 5.00EUR 6.00EUR 5.00EUR 3.00
Europe 1 * EUR 8.00EUR 11.00EUR 11.00EUR 9.00
Rest of EuropeEUR 10.00EUR 18.00EUR 17.00EUR 10.00
Outside of EuropeEUR 10.00EUR 35.00EUR 45.00EUR 12.00

*) Europe 1 includes: Belgium, Denmark, Germany, France, Italy, Luxemburg, Austria and Sweden
**) Registered mail means you are insured against any lost items - without it, you are not.
Rate 3 is for heavy parcels and where registered mail is automatically included.

The shipping/handling rate depends on the number and size of the ordered articles.
Before finalizing the order, you will see the shipment/handling cost in your cart.

Rebate

When ordering above a certain order value, you will get rebate.
Order valueRebate
EUR 150.00EUR 5.00
EUR 300.00EUR 10.00

Payment (from outside the Netherlands)

Please include the order number. Payment must be made in advance.

Due to security reasons, we strongly advise you not to supply credit card information via email.

Payment (from the Netherlands) / Betaling vanuit Nederland

Vermeldt u alstublieft het ordernummer bij uw betaling. Er dient vooruit betaald te worden.

Om veiligheidsredenen adviseren wij u ten zeerste, geen creditcardgegevens per e-mail te verstrekken.

Delivery

Most items can be delivered immediately after we have received your payment. We are not responsible for damage to or loss of merchandise during shipment. Loss is only insured when you pay an additional charge for registered mail.